Call Center Supervisor

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🔥 2 hours ago

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Connexus Resource Group

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

📡 Telecommunications

📣 Marketing

B2B • Telecommunications • Marketing

Connexus Resource Group is a business process outsourcing (BPO) provider that delivers customized, high-touch customer experience management (CXM) and sales solutions. Formed by the combination of three CXM/BPO providers, Connexus offers omnichannel customer support, inbound/outbound sales, order management, technical support, value-added BPO (including UCaaS and SD-WAN provisioning), and consulting/professional services. It serves clients across healthcare, retail/e‑commerce, technology-enabled companies, business and financial services, UCaaS/SaaS vendors, and government, emphasizing flexible delivery models (onshore/nearshore/offshore), cloud infrastructure, and compliance with standards such as PCI DSS, SOC2, NIST, and HIPAA/HITRUST.

📋 Description

• Lead, coach, and develop a team of 8-10 agents • Conduct weekly one-on-one meetings, coaching sessions, and development planning • Monitor team performance through call evaluations, quality reviews, and attendance management • Handle escalated customer concerns and model exceptional customer service • Maintain performance documentation and support daily operational needs • Partner regularly with client leadership to build strong business relationships

🎯 Requirements

• Minimum of 5 years of verifiable supervisory or account management experience required • Proven experience successfully coaching, developing, and leading high-performing teams • Strong leadership presence with a passion for helping others succeed • Excellent verbal and written communication skills • Strong interpersonal skills with the ability to build relationships across diverse personalities and learning styles • Strong organizational and time management skills in a fast-paced environment

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities