Federal Trade Commission
Government • Compliance • Security
Federal Trade Commission is an American government agency that focuses on protecting consumers and ensuring a strong competitive market. The FTC aims to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers avoid such practices. The commission is involved in consumer protection such as identity theft prevention, online security, and combating various types of scams. Additionally, the FTC provides resources and alerts for consumers on topics such as credit, loans, and unwanted communications.
Client Success Manager
Job not on LinkedIn
November 25
Federal Trade Commission
Government • Compliance • Security
Federal Trade Commission is an American government agency that focuses on protecting consumers and ensuring a strong competitive market. The FTC aims to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers avoid such practices. The commission is involved in consumer protection such as identity theft prevention, online security, and combating various types of scams. Additionally, the FTC provides resources and alerts for consumers on topics such as credit, loans, and unwanted communications.
📋 Description
• Continuously collaborate with Clearway Health’s client partners to lead the client engagement strategy. • Ensure clients achieve their desired outcomes at every stage of partnership. • Maintain ongoing client relationships and networking. • Implement success programs and provide insights on client-to-business interactions. • Manage client requests and incidents to improve the client experience. • Lead revenue review meetings with key client stakeholders. • Funnel customer feedback to improve client experience. • Manage the contract renewal and amendment process for each client. • Analyze client needs and data for experience improvement.
🎯 Requirements
• Bachelor’s degree required in business, public relations, marketing, healthcare-related science or a related field. • Minimum of 3-5 years in client-facing roles required. • Experience in the field of client success, account management or the equivalent, in improving client satisfaction, adoption, retention & loyalty is required. • Self-starter, high level of initiative, proven innovative and proactive thinker. • Commitment to client service (internal and external). • Patient and active listener. • Passion for service. • Ability to build relationships with clients at both the operational and executive levels. • Proven experience in team management and ability to demonstrate collaborative leadership across teams. • Knowledge of client success processes. • Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset). • Exceptional communication, mitigation and leadership skills.
🏖️ Benefits
• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • wellness programs
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