Lead Technical Account Manager – Cloud Infrastructure, Strategic Accounts

🕒 May 21

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Contabo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

☁️ SaaS

SaaS

Contabo is a provider of cloud hosting services offering a range of virtual private servers (VPS), dedicated servers, and bare metal servers with a focus on affordability and performance. Known for its fast provisioning and award-winning customer support, Contabo operates globally with data centers in 9 regions and 12 locations. The company emphasizes German quality since 2003 and provides solutions for individuals and businesses seeking efficient and cost-effective cloud computing resources. Notable features include the Contabo API for programmatic access to resources, custom image deployments, and strong emphasis on security.

📋 Description

• You'll strategically develop our most important international key accounts—focusing on long-term growth, infrastructure utilization, and stable customer relationships, not just the next quick deal. • You’ll turn OBRs into a real management tool for customer relationships, lead them through the process, and establish standards for data-driven customer management, expansion potential, risk identification, and account health. • You’ll advise technical contacts on VPS, bare-metal, and infrastructure topics, as well as modern AI/GPU workloads. • Together with Product, Operations, and Support, you will further develop a scalable key account and customer success setup. • You will lead our three-person KAM team both technically and managerially, and further develop standards, role definitions, and prioritization. • You will represent Contabo at select customer events, infrastructure and AI events, and relevant tech communities.

🎯 Requirements

• Several years of experience as a Technical Account Manager, Strategic Customer Success Manager, or Enterprise Account Manager in the cloud, hosting, or infrastructure sector • A solid technical understanding of VPS, bare-metal, or cloud infrastructure, and the ability to engage with engineers, DevOps teams, and technical decision-makers on an equal footing • Up-to-date market knowledge in the cloud and infrastructure space—you’re familiar with competitors, trends, and technological shifts, and use this knowledge to better position Contabo’s offerings • Genuine enthusiasm for AI and market developments—you track how AI impacts infrastructure, workloads, and customer needs, and actively incorporate this knowledge into customer discussions • Experience with strategic customer development, including expansion, retention, NRR, or comparable metrics • Experience with OBR/QBR formats or comparable executive review structures • Experience leading teams • A structured, analytical, and data-driven approach to work • Excellent German and English language skills

🏖️ Benefits

• Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office • Experience real freedom – Workation across the EU and in our summer office in Mallorca • Stay active and healthy – Access to EGYM Wellpass and thousands of fitness and wellness facilities • Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program • Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve • Give back – An extra day off to get involved in social activities through our Volunteer Day • Make an impact – Take ownership and bring your ideas to life with real creative freedom • Keep growing – Individual professional and personal development opportunities in an innovative tech environment • Feel comfortable where you work – Modern, conveniently located offices across our European locations • Be part of a diverse team – Work in an international environment shaped by diversity • Create lasting memories – Company events and team activities you won’t forget