Contabo
SaaS
Contabo is a provider of cloud hosting services offering a range of virtual private servers (VPS), dedicated servers, and bare metal servers with a focus on affordability and performance. Known for its fast provisioning and award-winning customer support, Contabo operates globally with data centers in 9 regions and 12 locations. The company emphasizes German quality since 2003 and provides solutions for individuals and businesses seeking efficient and cost-effective cloud computing resources. Notable features include the Contabo API for programmatic access to resources, custom image deployments, and strong emphasis on security.
Technical Support Specialist
Job not on LinkedIn
September 30
đŁď¸đŠđŞ German Required
Contabo
SaaS
Contabo is a provider of cloud hosting services offering a range of virtual private servers (VPS), dedicated servers, and bare metal servers with a focus on affordability and performance. Known for its fast provisioning and award-winning customer support, Contabo operates globally with data centers in 9 regions and 12 locations. The company emphasizes German quality since 2003 and provides solutions for individuals and businesses seeking efficient and cost-effective cloud computing resources. Notable features include the Contabo API for programmatic access to resources, custom image deployments, and strong emphasis on security.
đ Description
⢠ensure smooth 24/7 operation within the framework of technical 3rd level support ⢠customer support and communication with our customers in English via the ticket system ⢠monitoring and troubleshooting the customer's IT infrastructure ⢠provide technical solutions for customer concerns (compromised servers, managed server tasks, website and server migrations, error analysis on websites) ⢠correct documentation collection, server construction or provisioning ⢠proactive monitoring of the internal infrastructure ⢠installing, configuring and administering servers, networks, applications for customers ⢠opportunity to familiarise yourself with new technologies and professional development through intensive training
đŻ Requirements
⢠a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector ⢠very good knowledge of administration under Linux (Shell/Terminal) ⢠service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration ⢠English language skills (mandatory, as this is our company language) ⢠Also desirable would be initial knowledge of Bash scripting and basic programming skills ⢠Experience in dealing with databases (SQL) ⢠Sound knowledge of German
đď¸ Benefits
⢠great freedom for your creative ideas ⢠ongoing professional and personal development opportunities in an innovative and technological environment ⢠Meal vouchers ⢠MultiSportCard ⢠Additional Sick Pay ⢠a comprehensive induction with your colleagues by your side ⢠modern and conveniently located workplaces at our European locations ⢠Remote or hybrid working opportunities with the same technical equipment at home as in the office ⢠flexible working hours for a healthy work-life balance ⢠30-day vacation by default ⢠the possibility of working in our summer office in Mallorca, as well as from any EU country ⢠an extra day off to get involved in social activities as part of our Volunteer Day ⢠attractive conditions on many products and services through our corporate benefits program ⢠unforgettable moments at our company events and team events
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