Customer Service Analyst, Accounting

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🕒 May 18

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Customer support via digital channels (primarily chat) • Support related to accounting routines, tax, payroll, invoices (Notas Fiscais), and other related topics • Monitoring and routing of requests and demands • Assistance in resolving client questions and requests

🎯 Requirements

• Intermediate knowledge of the Microsoft Office suite • Knowledge of specific tax regulations • Intermediate knowledge of accounting software • Skills in analyzing financial statements • Strong knowledge of ancillary tax obligations (tax reporting requirements) • Proficiency in controlling and issuing invoices (Notas Fiscais) • Basic knowledge of calculations for inter-state rate differential (DIFAL), ICMS anticipation, and ICMS Tax Substitution (Substituição Tributária) • Basic knowledge of the single-phase (monophase) collection regime for PIS and COFINS • Knowledge of ICMS legislation and state-level agreements • Knowledge of procedures for incoming and outgoing invoices (Notas Fiscais) • Experience in customer service • Skills with tax routines for the Simples Nacional and Lucro Presumido regimes • Experience with customer service tools (Omnichannel platforms) • Intermediate skills in tax analysis and tax determination • Knowledge of issuing Service Invoices (Notas Fiscais de Serviços), withholdings, service codes, and applicable municipalities • Knowledge of ISS legislation and municipal and federal tax incentives (with emphasis on service exports) • Intermediate knowledge of labor legislation • Intermediate knowledge of personnel/payroll routines • Intermediate knowledge of the tax benefit “Fator R” • Intermediate skills in benefits management • Bachelor's degree completed or in progress in Accounting (Ciências Contábeis) or related fields

🏖️ Benefits

• Caju Benefits Card – BRL 700 monthly to use as you wish; no payroll deductions and maintained during vacation • Unimed Health Plan – 100% paid by Contajá, with copayment only upon use. For dependents (spouses — heterosexual or same-sex partners — and children), the cost is 100% covered by the employee • Birthday Day Off – your day, your way • Wellhub (Gympass) – access to gyms and wellness platforms • Telepsychology – up to 2 free sessions per month • Telenutrition – up to 2 free sessions per month • 15% discount on laboratory exams at the Dasa network • 30% discount on generic medications at Pague Menos and 20% on brand-name medications • Partnership with Estácio – invest in your academic development • ImpulsoJá Career Plan – more than a career plan, it’s your springboard to success! Learn how to progress between levels, reach goals, and achieve your professional objectives • Gamification – earn virtual coins throughout your journey and redeem them for prizes such as a Kindle, participation in industry events, exclusive swag, and more