CX Business Analyst II

Job not on LinkedIn

November 18

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $85k - $101.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Content Conspiracy

WebsiteLinkedInAll Job Openings

B2B • Media • Marketing

Content Conspiracy is a creative copywriting and design agency. The company specializes in producing a wide range of content and design services that help brands stand out and make their voices heard. Their offerings include copywriting and editing for various purposes such as annual reports, brand stories, and web copy, along with creative content and design services like logo and identity design, infographics, and web design. Content Conspiracy also provides training and learning design services through customized workshops and business communication training. The company, agile and remote, operates in Bengaluru, Mumbai, and Boston, catering to a wide variety of clients worldwide.

2 - 10 employees

🤝 B2B

📱 Media

📋 Description

• Understanding business needs: Engaging with internal departments and external stakeholders to understand business goals, objectives, and pain points. • Develop Business Rational Cases and proposals for the business cases. • Requirements gathering and analysis: Eliciting, documenting, and analyzing functional and technical requirements for projects and systems. • Process analysis and design: Analyzing current business and customer processes to identify inefficiencies and design improved workflows. • Solution development and implementation: Contributing to the development and implementation of solutions, which may involve new software, systems, or process changes. • Create enablement content, material and perform training on process changes and updates. • Data analysis and reporting: Analyzing data to uncover trends and insights, and creating reports and visualizations to present findings to internal and external stakeholders. • Communication and stakeholder management: Effectively communicating with diverse stakeholders, including technical teams, management, and end-users, to ensure alignment and manage expectations. • Testing and quality assurance support: Supporting testing activities and ensuring solutions meet business and customer needs. • Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention.

🎯 Requirements

• 5+ years of experience working in Business Analyst role • Analytical skills: Ability to analyze complex information, identify problems, and develop solutions. • Communication skills: Excellent verbal and written communication to effectively interact with various stakeholders. • Presentation Skills - ability to put together high quality and branded presentations for internal and external viewing • Problem-solving skills: Ability to address challenges and find practical solutions. • Technical aptitude: Familiarity with IT systems, software applications, and data analysis tools (e.g., Excel, SQL, Tableau, Power BI, Salesforce, Gainsight). • Business acumen: Understanding of business principles, operations, and industry trends. • Teamwork and interpersonal skills: Ability to collaborate effectively with colleagues and stakeholders. • Organizational skills: Strong organization and time management to handle multiple projects and tasks. • Adaptability and flexibility: Ability to adjust to changing business needs and project requirements.

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)