Senior Product Operations Manager

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September 28

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Contentful

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Contentful helps digital teams assemble content and deliver experiences, faster. Our open and flexible content platform adapts to how digital builders work to meet business goals through easy customization and deep integration with any tech stack. Digital teams can reuse and automate content across devices and channels, so they can worry less about content maintenance and more about their customers.With offices in hubs including Berlin, San Francisco and Denver, and a global team distributed across every time zone, we help thousands of businesses across the spectrum of digital maturity to move fast and meet customer demands. Contentful supports IKEA, Vodafone, Electronic Arts and over 30% of the Fortune 500 to deliver market-leading digital experiences at scale through every stage of the customer journey.As stated in the Forrester Wave™: Agile Content Management Systems (CMSes) Q1 2021 report, Contentful has “a well-articulated vision for helping companies become digital first, plus the capabilities to help them get there.”

501 - 1000 employees

💰 $175M Series F on 2021-07

📋 Description

• Work at the intersection of people, process, and product, embedded within the product team and partnering closely with Product Managers, Designers, Researchers, and cross-functional teams. • Lead initiatives that improve how the company plans, builds, and delivers product work; build scalable systems and implement effective tooling. • Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination. • Plan and manage change for complex product operations initiatives to ensure alignment with company objectives and timely execution. • Identify, implement, and maintain tools and automations to streamline workflows, improve visibility, and reduce manual effort. • Analyze reports and work with Business Analysts to define metrics and lead improvement initiatives. • Proactively identify operational risks, interdependencies, and roadblocks and drive resolution across teams. • Develop documentation, onboarding resources, and training programs to enable product managers and team leads to work efficiently. • Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success. • Champion product operations across the organization to ensure alignment, transparency, and collaboration. • Collaborate effectively with globally distributed teams across time zones and cultural contexts.

🎯 Requirements

• 5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company. • Proven track record of leading and scaling operational processes in cross-functional product organizations. • Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets). • Strong analytical skills with the ability to define and track operational KPIs. • A systems-thinker with strong organizational skills, strategic mindset, and attention to detail. • Excellent communication and stakeholder management skills; able to influence across all levels of the company. • Experience working in or with globally distributed teams. • Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus.

🏖️ Benefits

• Join an ambitious tech company reshaping the way people build digital experiences • Full-time employees receive Stock Options for the opportunity to share in the success of our company • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days • Time off to care for and focus on your growing family • Use your personal annual education budget to improve your skills and grow in your career • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties • An annual wellbeing stipend to care for your physical, financial, or emotional health • A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.