Expert Tour Guide, Community Manager

November 8

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Context Travel

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Travel

Context Travel is a company that offers tailor-made travel experiences focused on providing knowledge and cultural insights to curious travelers. It specializes in personalized walking tours, audio guides, and pre-trip lectures designed to offer deep insights into the history, culture, and stories of numerous destinations worldwide. Context Travel emphasizes quality and expert-led tours, with highly knowledgeable guides that bring locations to life for travelers looking for more than just sightseeing. The company also offers private and small group tours, excursions, and educational experiences suitable for families and curious individuals.

11 - 50 employees

💰 $5M Series B on 2017-09

📋 Description

• Deliver a positive connection between the expert community and the Context team • Build and foster strong relationships with individual guides and ambassadors • Recruit experts for regional supply needs based on analysis surfaced by regional lead • Onboarding - Holistic onboarding with training materials to ensure new experts are fully prepared ahead of the first tour and are set up for success. • Assist new experts with preparation of tour planning. • Ensure expert tour plans are aligned with Context mission and values • Day to day management - be a point of contact for experts and respond to inquiries in a timely manner. • Facilitate expert calendar updates and scheduling. • Assist with resolving expert-related tour and on-the-ground issues. • Ensure expert profiles are up to date and accurately annotated, including accurate tagging and tiering based on global Expert strategy • Prepare end of month accounting and liaise with accounts payable team to ensure timely payments. • Oversee client survey feedback and proactively communicate it to experts along with recommendations for improvement and development resources as necessary; Execute regular reviews and performance improvement plans • Offboarding - Make recommendations to regional lead for offboarding guides and manage process • Communicate relevant local information from the regional expert community to the Delivery team, and communicate relevant company information to the regional expert community • Monitor and respond to regional Whatsapp groups and other community engagement fora • Collaborate on regional travel and digital product development including facilitating expert focus groups and making recommendations for tour rosters • Be the point person for any marketing or other project work relevant to the region in consultation with global Expert Community Director • Monitor and measure against engagement KPIs and quality rubrics • Participate in and execute against France, Central & Northern Europe Delivery and global Expert strategies • Assist with developing expert resources and maintaining an expert knowledge hub • Schedule, plan, and lead regional expert events and trainings in consultation with regional owner and global Expert Community Director • Travel periodically to relevant markets to meet experts on the ground • Facilitate distribution of Context branded materials to experts on the ground • Contribute to global expert communications initiatives such as the monthly newsletter • Support other global Expert community strategic initiatives including implementing policies and changes with regional community

🎯 Requirements

• 2–3 years of relevant professional experience; background in travel, culture, or hospitality a plus, and corporate experience welcome • Deep knowledge of France and/or Central or Northern Europe, with substantial time spent living or working there • Native-level English; proficiency in French or a Central/Northern European language preferred • Valid authorization to work in the EU. • Strong organizational skills and versatility in managing varied responsibilities • Solid digital proficiency, ideally with experience using Front, Slack, HubSpot, and Google Workspace

🏖️ Benefits

• A supportive, mission-oriented work environment with colleagues who care • Unlimited access to online seminars and in-person tours • Annual learning & wellness stipend to pursue personal and professional interests • A competitive salary with 401K (+ match), health & dental insurance (US only) • Tech stipend • Flexible PTO (with no caps, encouraged minimums, and parental leave) • A remote-first work policy • An annual company retreat to connect with international colleagues (past locations include Lisbon, Barcelona, the Poconos [arguably the most memorable], Mexico City and New York City)