Continuant
Telecommunications • SaaS • Enterprise
Continuant is a communications and managed services provider that helps enterprises migrate, integrate, and manage voice, contact center, and audio/video systems. They offer CPaaS (Continuant Connect), UCaaS (Teams Phone, Zoom Phone, Webex Calling, Cisco UC), CCaaS, PBX maintenance and migration, and ITIL-based managed services (Microsoft, Cisco, AV). Continuant focuses on modernizing legacy PBX environments, enabling cloud calling and contact center automation for healthcare, higher education, government, and large enterprises.
Network Support Engineer – Tier 2
November 7
☕ Washington – Remote
💵 $5.5k - $7.5k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
Continuant
Telecommunications • SaaS • Enterprise
Continuant is a communications and managed services provider that helps enterprises migrate, integrate, and manage voice, contact center, and audio/video systems. They offer CPaaS (Continuant Connect), UCaaS (Teams Phone, Zoom Phone, Webex Calling, Cisco UC), CCaaS, PBX maintenance and migration, and ITIL-based managed services (Microsoft, Cisco, AV). Continuant focuses on modernizing legacy PBX environments, enabling cloud calling and contact center automation for healthcare, higher education, government, and large enterprises.
📋 Description
• Handle escalated network incidents and service requests from Level-1 support • Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments • Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause • Escalate complex or high-severity issues to Level-3 engineering when required • Maintain accurate ticket updates and documentation in ServiceNow • Support proactive monitoring and alert triage to help prevent customer outages • Update internal knowledge base articles with fixes and troubleshooting steps
🎯 Requirements
• 2–4 years experience in a NOC, TAC, MSP, or similar support environment • Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking • Ability to analyze issues independently and document clear troubleshooting steps • Excellent written and verbal communication in English (customer-facing) • Certifications: Required: CCNA (or equivalent experience), ITIL Foundation • Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs
🏖️ Benefits
• Work with enterprise-scale real-world networks — not lab simulations • Career growth supported through certifications, lab access, and learning opportunities • Stable, growing company with a strong engineering culture • Global team, modern tools, and room to advance into Level-3 / Architecture roles
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