Contour Education
11 - 50 employees
Founded 2020
📚 Education
👥 B2C
Education • B2C
Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.
IT Systems Administrator
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🔥 0 minutes ago
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Contour Education
11 - 50 employees
Founded 2020
📚 Education
👥 B2C
Education • B2C
Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.
📋 Description
• Run the ticket queue. • Own the tech and access tickets in Suptask: triage by urgency, resolve first-line issues, and escalate the deep ones with clear context. • Do the system administration. • Administer Google Workspace, Rippling, and seats and access across Monday and HubSpot, keeping everything accurate. • Own onboarding and offboarding. • Set new joiners up in the right systems on day one through Rippling, remove access cleanly when someone leaves, in step with People and Culture, and build basic Rippling automations so it runs reliably. • Run access and license audits. • Check regularly that the right people have the right access, flag over-provisioning and unused licenses, and make sure no leaver keeps a login. • Handle the CRM tickets and train the team. • Resolve the tool and CRM workflow questions, coach the team so they can self-serve, and keep the tech guide and knowledge base current so repeat questions drop. • Fix at the root. When the same issue keeps coming back, fix the cause and document it, rather than closing the same ticket twice. • If a better tool would make support or setup faster, make the case and we will back it.
🎯 Requirements
• 1 to 3 years in IT support, helpdesk, service desk, or a systems administration role, resolving real user issues. • Hands-on Google Workspace administration: accounts, groups, and access. • Comfort with an HRIS or identity tool like Rippling for onboarding and access, or the aptitude to own it quickly. • A genuinely tech-savvy generalist: you pick up new tools fast and are comfortable across a SaaS stack, not just one platform. • Clear, patient communication: you explain a fix or a workflow to a non-technical colleague without making them feel small, and you can train a group. • Accuracy with access, and ownership by default: you follow a ticket to resolution and close the loop. • Cross-timezone comfort: your day runs on India hours with overlap into Australian time.
🏖️ Benefits
• Fully remote, anywhere in India. • Your day runs on India hours with overlap into Australian business time. • Compensation is competitive and bench marked to the role and your experience.
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