Senior System Administrator – IT Infrastructure, Security

🕒 September 19

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contour Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

📋 Description

• Serve as the senior engineer and escalation point for Contour's first in-house IT team • Own and harden Google Workspace, Slack, HubSpot, Rippling, the LMS, identity and device platforms, and approved AI platforms • Take L2 and L3 escalations, identify root causes, and create runbooks for recurring issues • Design identity and access controls, including role-based access, SSO, MFA, 2SV, periodic access reviews, and offboarding • Administer macOS and Windows device fleets, including largely BYOD devices • Run campus networks, CCTV, and door access from India using UniFi or comparable tools; manage MSP scope and escalations • Own endpoint, email, domain, credential, and vendor security posture • Lead incident response for security incidents and outages; maintain timelines, write RCAs, and track remediation • Enforce production change records with approvals, rollback plans, and verification steps • Document systems and create guides for future administrators • Report ticket trends, availability, license use, unused seats, security posture, risks, costs, and recommendations to leadership • Build monitored Make.com or Zapier automations with error handling and alerting • Lead practical AI adoption across the team • Mentor and review the systems engineer's work • Evaluate and recommend tools beyond the fixed HubSpot platform

🎯 Requirements

• Four or more years in systems administration, systems engineering or senior IT support • At least two years as the accountable administrator for a core business system • Administrator-level Google Workspace or Microsoft 365 experience supporting a few hundred users or more • Experience designing identity and access controls, including SSO, MFA, an identity provider, and least privilege • Owned security work including hardening, access reviews, patching, endpoint protection, and at least one security incident handled from detection to write-up • Networking diagnosis experience including VLANs, routing, wireless design, and hands-on UniFi or comparable experience • Endpoint management across macOS and Windows at fleet scale, including BYOD devices • Experience following a real change process, including at least one clean rollback • Useful scripting skills in Python, JavaScript or Google Apps Script • Ability to explain technical trade-offs in plain English to executives • Comfortable working across the India and Australia time difference • Nice to have: hands-on UniFi, CCTV or door access control work • Nice to have: HubSpot, Rippling, Aircall or Notion administration • Nice to have: Google Apps Script, Zapier or Make.com scenarios, or basic Python • Nice to have: experience in education or another environment handling student or minor data • Nice to have: diploma, degree or certification such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or Google Workspace Administrator

🏖️ Benefits

• Fully remote, anywhere in India • No travel required; campus hardware is handled through the MSP and onshore team • Compensation details shared early in the hiring process • Written screen, short video response, practical task, and two conversations in the hiring process

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