Contractor In Charge
B2B • Enterprise • SaaS
Contractor In Charge is a company specializing in outsourcing back office tasks for home service contractors, including plumbers, electricians, and HVAC professionals. Founded by Lynn Wise, the company offers a scalable and decentralized approach to answering services and bookkeeping, providing industry-trained call answering representatives and comprehensive financial reporting. Contractor In Charge focuses on delivering 'Old Fashioned Service with Cutting Edge Technology,' ensuring 24/7 live phone answering, outbound appointment setting, and administrative support. With a strong emphasis on customer care and real-time bookkeeping, the company helps clients streamline operations and scale their business effectively.
Customer Service Representative
Job not on LinkedIn
July 16
🏈 Alabama – Remote
🌵 Arizona – Remote
+8 more states
💵 $17 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
Contractor In Charge
B2B • Enterprise • SaaS
Contractor In Charge is a company specializing in outsourcing back office tasks for home service contractors, including plumbers, electricians, and HVAC professionals. Founded by Lynn Wise, the company offers a scalable and decentralized approach to answering services and bookkeeping, providing industry-trained call answering representatives and comprehensive financial reporting. Contractor In Charge focuses on delivering 'Old Fashioned Service with Cutting Edge Technology,' ensuring 24/7 live phone answering, outbound appointment setting, and administrative support. With a strong emphasis on customer care and real-time bookkeeping, the company helps clients streamline operations and scale their business effectively.
📋 Description
• Answer all incoming calls, as the initial point of contact • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable • Conduct service-related, follow-up calls to check in on past customers and assess their current needs • Help the field team by taking detailed notes from customer calls and entering them into our system • Contribute to our company’s culture by being upbeat and hard-working
🎯 Requirements
• High School Diploma/GED is required • Self-starter, reliable, flexibility with hours • High level of accuracy and efficiency • Exceptional verbal and written communication skills • Courteous, professional manner, strong customer service skills • Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office • Excellent multitasking and follow-up skills, with high attention to detail • Excellent interpersonal communication skills on a professional and technical level • Able to work both independently and as part of a team • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! • HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
🏖️ Benefits
• Competitive Pay • Work From Home • Medical Benefits – after 90 days! • Simple IRA + Match • PTO • Paid Training & Education • Bonus Plan • Advancement Opportunities
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