Service Delivery Manager

Job not on LinkedIn

🔥 1 minute ago

🌐 Australia, New Zealand, +1 more countries – Remote

🇦🇺 Australia – Remote 🇳🇿 New Zealand – Remote 🇸🇬 Singapore – Remote

💵 $6k - $9k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 1%

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Converge Insurance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🛡️ Insurance

🔒 Cybersecurity

💳 Fintech

Insurance • Cybersecurity • Fintech

Converge Insurance is a forward-thinking provider of cyber insurance solutions that leverages advanced technology and unparalleled underwriting expertise to enhance cyber resilience for businesses. Specializing in comprehensive coverage for diverse cyber threats, Converge employs sophisticated AI tools and a proprietary data ecosystem to optimize risk assessment and policy customization. The company is dedicated to simplifying the insurance process and delivering high-caliber claims support, ensuring robust protection against the growing landscape of cyber risks.

📋 Description

• Own the full delivery lifecycle of the Unity–carrier integration, from discovery and requirements through build, testing, deployment, hypercare, and operational handover • Serve as the primary contact between Converge and the Australian carrier partner • Manage partner relationships, communication cadence, and escalations • Build and maintain integration project plans covering scope, milestones, resources, budget, and risks • Coordinate engineering, integration/API, QA, infrastructure, security, and partner-side teams • Ensure compliance with Australian regulatory, data privacy, and compliance requirements • Coordinate SIT, UAT, partner certification, and go/no-go readiness decisions • Define SLAs/OLAs, support models, and escalation paths for post-launch operations • Lead cross-functional internal projects across departments • Translate business objectives into delivery plans with owners, timelines, and success criteria • Manage dependencies, conflicts, resource constraints, blockers, and stakeholder decisions • Support portfolio prioritization with visibility into project status, capacity, and risks • Establish delivery governance, steering committees, status reporting, RAID logs, and change control • Monitor KPIs and SLAs and drive corrective action • Lead post-implementation reviews and lessons-learned sessions • Develop reusable delivery templates, playbooks, and processes • Support incident and problem management, including root-cause analysis • Build relationships with department leads, executive sponsors, external partners, customers, and end users • Manage scope, timelines, costs, budgets, forecasts, actuals, vendors, statements of work, change requests, and invoicing • Negotiate resource allocation with functional managers • Deliver the Unity integration within agreed scope, timeline, and budget • Document and implement a repeatable partner-integration playbook

🎯 Requirements

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field, or equivalent practical experience • 5+ years of experience in service delivery management, IT project/program management, or technical delivery roles • Proven experience delivering platform or system integration projects with external partners • Experience with APIs, data exchange, or B2B connectivity is ideal • Experience leading cross-functional initiatives in a matrix environment without direct authority over team members • Strong working knowledge of Agile, Waterfall, and hybrid delivery methodologies • Familiarity with IT service management practices, including SLAs, incident, problem, and change management • Full professional fluency in English, written and verbal • Willingness to work flexible hours with partners in Australian time zones • Preferred: experience with carrier, logistics, telecommunications, or insurance partner integrations • Preferred: experience with partners in Australia or the Asia-Pacific region • Preferred: certifications such as PMP, PRINCE2, ITIL 4 Foundation/Managing Professional, Certified ScrumMaster, or SAFe • Preferred: experience with Jira, Confluence, Smartsheet, MS Project, ServiceNow, or similar tools • Preferred: understanding of REST/SOAP APIs, EDI, middleware, authentication, and data mapping • Ability to lift up to 15 pounds occasionally • Ability to perform prolonged periods of desk and computer work

🏖️ Benefits

• Hybrid/remote work • Flexible hours for collaboration with Australian time zones • Occasional international travel, including potential visits to the partner site in Australia • Equal opportunity and inclusive work environment • Reasonable accommodations for individuals with disabilities