Technical Support Specialist

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $30 - $45 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Convergint

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

📋 Description

• Installs, programs, test, repairs, and services a variety of non-routine security systems and equipment. • Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. • Reads blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools. • Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures. • Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. • Writes a variety of non-routine programs for systems. • Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work. • Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. • Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc. • Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. • Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction. • Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. • May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. • Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service. • Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. • Keeps up to date and informed on all company policies. • Performs other duties and responsibilities as requested or required.

🎯 Requirements

• Education: High School/GED or equivalent experience • Minimum Experience: 2+ years of previous, related field experience. • Preferred Experience: (but not required): Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation • Strong customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted • Solid technical skills and experience related to electronic security systems • Solid programming skills and proven ability to troubleshoot problems and look for solutions • Must be a self-starter and work well without direct supervision • Strong verbal, written and interpersonal communication skills • Solid organizational skills and the ability to handle multiple projects simultaneously • Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications • Good skills with Spreadsheets and Data management • Good networking skills • Working knowledge of physical security and door Hardware • Understanding of relay and relay logic

🏖️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave