DevOps Engineer

🕒 April 29

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GFT Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

Cybersecurity • Compliance • SaaS

GFT Technologies is a leading technology and digital transformation company that specializes in providing advanced solutions for consent management and data privacy compliance. Their flagship product, Cookiebot, enables businesses to automate user consent collection efficiently, ensuring adherence to complex privacy regulations such as GDPR and CCPA. GFT's solutions facilitate seamless integration into existing digital infrastructures, helping over 600,000 customers globally manage user data transparently and securely.

📋 Description

• Manage Support Ticket Queue: Prioritize and resolve issues efficiently by accommodating work assignments based on SLA delivery and available resources. • Troubleshoot and Resolve Technical Problems: Assist in diagnosing and resolving technical problems and escalations from incoming requests/incidents. • Research and Diagnose Issues: Conduct thorough research to diagnose and resolve technical problems for our application toolset. • Administrative Tasks on Atlassian Tools: Perform administrative tasks and server maintenance using CLI on Atlassian tools (Jira, Confluence and Bitbucket Data Center). • Atlassian customization: Perform customization at project and space levels for Jira Data Center. • Product Upgrades: Assist in performing product upgrades to ensure our systems are up to date. • Gen AI Tool Support: Support developers in the setup and administration of Gen AI tools. • Monitor Application Health: Continuously monitor the health of applications to ensure optimal performance.

🎯 Requirements

• Proven experience in technical support or a similar role from at least 3 years. • Strong problem-solving skills and the ability to troubleshoot complex technical issues. • Experience with Atlassian tools and server management using CLI. • Experience with Administrative tasks on Atlassian applications. • Experience with application monitoring and maintenance. • Excellent communication skills and the ability to work collaboratively with a team. • Knowledge of Gen AI tools and their administration is a plus. • Experience in application server support and Linux administration is required. • Ability to demonstrate strong troubleshooting/diagnostic skills, think analytically while working in a fast-paced IT environment is required. • Shows initiative and acts independently to resolve problems discovered. • Knowledge of code and scripting languages such as BASH and Python. • Knowledge in CI/CD processes and practices in Jenkins. • Experience with SQL, specifically PostgreSQL. • Familiarity with Confirmation Management with Ansible. • Familiarity with Infrastructure as Code with Terraform.

🏖️ Benefits

• Flexibilidad: ¡Aquí el equilibrio lo es todo! Ofrecemos un entorno que respalda el balance de la vida personal y laboral y trabajo remoto. • Colaboración: La colaboración es fundamental. Trabajamos en equipos multidisciplinarios, donde cada persona aporta sus habilidades únicas. • Multiculturalidad: Contamos con un equipo global diverso que fomenta una atmósfera de aprendizaje y crecimiento personal. • Desarrollo: Ofrecemos un plan de carrera personalizado, así como programas de formación para desbloquear tu potencial. • Relevancia: Colaboramos con clientes líderes en la industria en proyectos de alto impacto que definen el futuro tecnológico.