Applications Manager – Service Manager

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Coopers Group AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Coopers Group AG is an agile Swiss recruiting agency specializing in the placement of specialists and executives in IT, Engineering, Life Sciences, and Finance. The company focuses on providing personalized recruitment solutions, ensuring that candidates are matched to jobs that fit both professional and personal criteria. Coopers Group AG emphasizes a flexible approach to recruiting, offering services in executive search, project recruiting, and consulting, while maintaining a strong commitment to candidate and company satisfaction.

📋 Description

• Ensure stable operation and monitoring of applications • Coordinate and oversee activities to ensure availability, recoverability, performance and resource consumption • Analyze and resolve application incidents and develop workarounds • Support and advise end users on application usage and process execution • Inform application users about incidents, application messages and planned outages • Coordinate between business units, application owners, support teams and developers • Assist with the specification, testing and rollout of application releases • Plan and coordinate releases, including the creation of installation plans • Capture technical requirements and develop solution concepts for application enhancements • Align release agreements and coordinate implementation with relevant stakeholders • Maintain and enhance interfaces between applications • Create and support change requests for application developers • Create, update and maintain operational procedures, user manuals and technical documentation • Produce customer-specific reports and statistics • Perform data cleansing and data maintenance

🎯 Requirements

• Completed training or degree in Computer Science, Business Informatics or a comparable qualification • Several years of experience in Application Management, Service Management or Application Operations • Solid experience in operating and supporting business applications • Very good knowledge of release and deployment management, as well as planning and coordinating application releases • Confident in analyzing, troubleshooting and sustainably resolving application incidents • Good knowledge of interface management and collaboration with various IT and business units • Routine in creating, maintaining and updating technical documentation, operational procedures and user manuals • Experience in data maintenance and producing customer-specific reports and statistics • Strong communication and coordination skills • Independent, structured and solution-oriented working style • High customer and service orientation, as well as team spirit and sense of responsibility • Analytical thinking and a high level of self-initiative • Fluent in German and good command of English.

🏖️ Benefits

• No information provided on additional benefits in the job description