Customer Service Representative

🕒 May 23

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Copart

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees.

📋 Description

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. • Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. • Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. • Stay organized by keeping accurate notes in the system about each vehicle and all interactions. • Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. • Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. • Follow all Copart policies and guidelines to ensure quality and consistency in your work. • Help out with other tasks or assist teammates as needed. • Perform other duties as assigned by management.

🎯 Requirements

• Minimum of one year office support experience in a customer service role. • High school diploma or GED • Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages. • Typing speed of 45 WPM and familiarity with basic 10-key. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Strong attention to detail, great problem-solving skills, and the ability to multitask. • A professional virtual appearance with a quiet, distraction-free workspace. • Bilingual skills are a plus. • Must be able to work occasional overtime.

🏖️ Benefits

• Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program (no cost to you) • Vacation & Sick pay • Paid Company Holidays • Life and AD&D Insurance • Discounts