Junior Technical Support Specialist

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September 19

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Copilot

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SaaS • B2B • Productivity

Copilot is a customizable client portal platform designed for modern service businesses. It assists firms such as accounting, marketing agencies, startups, consulting firms, and law firms in enhancing their client interactions by providing a white-label portal with features like secure messaging, file-sharing, contract management, billing, and forms. The platform integrates with various apps like Calendly, Airtable, and Google Docs and supports automation via Zapier and Make. Copilot aims to streamline business operations, improve client experiences, and increase operational efficiency by consolidating multiple software tools into one flexible solution.

11 - 50 employees

Founded 2020

☁️ SaaS

🤝 B2B

⚡ Productivity

📋 Description

• Join Support + Success team to tackle customer issues across accounts, billing, subscriptions, and minor technical hiccups. • Become a product expert and address questions about current capabilities and future roadmap features. • Partner with Support + Success Lead and other teams to resolve tricky problems. • Assist with creating and troubleshooting automations through Make, Zapier, and native Copilot workflows. • Translate technical issues into plain language for customers and gather information for bug reports. • Work with Engineering to improve the product and resolve issues within SLA agreements. • Build understanding of technical architecture to diagnose and resolve more complex problems over time.

🎯 Requirements

• Thrive in a technical environment and love helping people solve problems. • Quick on your feet and a fast learner. • Tech-savvy and comfortable jumping between tools and systems. • Extra points if you’ve played with AWS, Dynamo, Retool, or Front. • Clear and empathetic communicator—able to explain tricky stuff without jargon. • Interested and experienced in working with APIs, databases, and no-code integrations like Retool. • Stripe experience is a nice bonus. • Ability to create and troubleshoot automations through Make and Zapier. • Willingness and availability to occasionally work across different time zones and attend team meetings in NYC hours. • Applicants must submit Name, Email, Resume, and links to Github/LinkedIn or other experience links.

🏖️ Benefits

• You’ll have real impact on how our customers succeed. • Work with a tight-knit, friendly team who loves collaboration and creativity. • Plenty of room to grow and level up your skills as our company scales. • Remote work with flexibility around EST (team based in NYC)