Team Lead, Technical Account Manager

🔥 3 minutes ago

🇮🇱 Israel – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coralogix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Coralogix is a company that provides a comprehensive observability platform designed to help businesses process, analyze, and make informed decisions based on large volumes of data. The platform offers a wide range of features including real-time log analytics, infrastructure monitoring, application performance monitoring (APM), and security information and event management (SIEM). Coralogix's solutions are equipped with advanced AI alerting, dashboards, and integrations with numerous platforms like AWS, Azure, GCP, and Kubernetes. Trusted by over 2,000 companies, Coralogix ensures enhanced visibility across frontend, backend, and infrastructure, enabling businesses to monitor and improve their system performance efficiently and cost-effectively.

📋 Description

• Lead, mentor, and manage a team of Technical Account Managers • Guide successful customer onboarding and long-term customer success • Develop and track team KPIs related to onboarding experience and customer satisfaction • Provide technical guidance on observability tools and log analytics • Oversee implementation of observability tools for logs, metrics, and traces monitoring and real-time analysis • Deliver expert-level onboarding and ongoing support for observability and logging solutions • Provide technical insights on cloud observability and Coralogix integration into customer infrastructures • Serve as the primary escalation point for customer technical challenges • Improve customers’ logging and observability practices through proactive engagement • Work with Coralogix stakeholders to provide technical solutions aligned with customer business goals • Leverage customer feedback and usage data to improve onboarding and TAM performance • Analyze customer data patterns to improve observability outcomes and preempt issues • Collaborate with internal teams on product enhancements based on customer data analysis

🎯 Requirements

• Background knowledge and hands-on practice in Cloud DevOps • Experience with AWS services including EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, and CloudWatch • Equivalent experience with Azure and GCP • Background knowledge and hands-on practice in observability • Experience with one or more of Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, or Jaeger • Good knowledge of RegEx, Lucene, and PromQL • Proven experience leading technical teams, especially focused on observability solutions, logging infrastructure, and customer onboarding • Ability to define and track onboarding KPIs focused on technical adoption and customer satisfaction • Strong analytical skills to interpret customer data and usage trends • Ability to communicate complex technical information to technical and non-technical stakeholders • Excellent communication skills in English • Strong presentation skills and ability to establish credibility with executives • Certifications in AWS, Kubernetes, or observability platforms are preferred • Experience in a data-driven or SaaS environment is preferred • MBA or relevant leadership experience is preferred

🏖️ Benefits

• Equal opportunity employer • Culture of innovation and continuous learning • Encouragement to challenge the status quo and contribute to the shared mission