CoreBridge
51 - 200 employees
Founded 2007
☁️ SaaS
🤝 B2B
SaaS • B2B
CoreBridge is a SaaS platform that provides end-to-end operations management for custom manufacturers and print/sign shops, unifying estimating, quoting, job tracking, invoicing, and reporting. It targets independent shops and franchise networks, offering integrations with accounting, payments, scheduling, and vendor catalogs to automate workflows, speed quoting, and improve profitability. CoreBridge positions itself as an industry-specific ERP/workflow solution that reduces manual work and helps scale production and franchise operations.
Customer Support Representative
Job not on LinkedIn
🕒 February 27
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CoreBridge
51 - 200 employees
Founded 2007
☁️ SaaS
🤝 B2B
SaaS • B2B
CoreBridge is a SaaS platform that provides end-to-end operations management for custom manufacturers and print/sign shops, unifying estimating, quoting, job tracking, invoicing, and reporting. It targets independent shops and franchise networks, offering integrations with accounting, payments, scheduling, and vendor catalogs to automate workflows, speed quoting, and improve profitability. CoreBridge positions itself as an industry-specific ERP/workflow solution that reduces manual work and helps scale production and franchise operations.
📋 Description
• Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems • Troubleshoot software issues and guide users through steps to resolution • Collaborate with other support agents and internal teams to escalate complex problems • Create and maintain support documentation to help customers self-solve • Stay up to date on product updates and industry trends • Identify opportunities to improve the support experience through tools, automation, and creative problem solving • Embrace new technologies, including AI tools, to work smarter and faster • Contribute to a positive, curious, and high-performance support culture
🎯 Requirements
• Excellent written communication skills with a friendly and professional tone • Strong problem-solving ability and a natural curiosity to figure things out • Tech-savvy and excited to learn new software and systems quickly • Comfort using modern tools like chat platforms, ticketing systems, and screen recordings • Enthusiastic about AI, automation, and innovative ways to improve customer experiences • Self-motivated with the ability to manage your own time and priorities in a remote environment • A team-first mindset with a desire to grow your skills and career • Previous customer service experience is a plus, but not required.
🏖️ Benefits
• Flexible work arrangements
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