Customer Support – Trade Analyst

Job not on LinkedIn

3 hours ago

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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The Core Group

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B2B • eCommerce • SaaS

The Core Group is a company that focuses on providing services and solutions related to WordPress, potentially catering to website design and development needs. With the mention of 'WP Engine', it indicates a specialization in managed WordPress hosting services, which are aimed at optimizing the performance and security of WordPress sites. Their offerings might include themes, plugins, or custom website solutions.

501 - 1000 employees

Founded 1982

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Provide the highest quality level of service to existing and new clients and customers • Partners with internal sales and client sales representatives to provide promotional implementation and program insights • Providing the highest quality level of service to existing and new clients • Obtain, organize and communicate program and deductions documentation • Perform in-depth analysis of all deductions received to validate that the deduction taken is in accordance with agreed-upon terms and that the amount taken is accurate; maintain clear and detailed records of validation procedures performed • Dispute invalid deductions with external customers in order to receive repayment; maintain strong customer relationships to ensure timely resolution • Maintain deduction reporting and program management timely and fluently utilizing client portals and processing guidelines • Perform other duties as required and/or assigned

🎯 Requirements

• Excellent customer service skills • Professional, positive, and persuasive demeanor • Excellent written and interpersonal communication skills • Proficient in software programs that clients may require the company to use • Must be proficient in Microsoft Office Suite to include Work, Excel, PowerPoint, Teams, and Outlook • Self-motivated and resourceful • Strong attention to detail and problem solving skills • Ability to work independently and collaboratively • Remote management • Ability to multitask

🏖️ Benefits

• Medical, Dental, and Vision benefits • 401K +Match Eligibility • Paid Time-Off Programs • Tuition Reimbursement Opportunity