Quality Control Specialist

🔥 13 hours ago

🇬🇪 Georgia – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

✨ Quality Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoreStar

WebsiteLinkedInAll Job Openings

11 - 50 employees

CoreStar is a technology company delivering innovative and scalable solutions to partners across the IT industry.

📋 Description

• Monitor and evaluate customer interactions across chat, email, tickets, and Slack communications • Conduct regular quality assessments of agents using AI tools and established scoring criteria • Review Zendesk reports and analyze support metrics to identify trends and areas for improvement • Maintain quality assurance documentation and provide detailed feedback reports • Monitor and evaluate shift leaders' performance, including team productivity, schedule adherence, escalation handling, and team management effectiveness • Track KPIs for agents and shift leaders, identifying performance gaps and improvement opportunities • Conduct calibration sessions to ensure consistency in quality evaluations • Prepare comprehensive weekly and monthly quality reports for management and CEO • Provide actionable insights based on quality data and customer interaction analysis • Identify systematic issues and recommend process improvements • Deliver constructive feedback through one-on-one coaching sessions • Collaborate with the training team to address skill gaps and development needs • Participate in performance review processes

🎯 Requirements

• Minimum 2 years of experience in Quality Assurance within a customer support or contact centre environment • Fluent in English (written and spoken) • Experience with Zendesk or similar customer support platforms • Proven ability to analyze data and generate meaningful insights • Excellent attention to detail and analytical thinking • Experience monitoring multilingual support teams • Familiarity with quality frameworks and scoring methodologies • Strong communication and coaching skills • Objective and fair evaluation capabilities • Critical thinking and problem-solving • Time management and organizational skills • Diplomatic approach to delivering feedback

🏖️ Benefits

• 18 non-service delivery days per year • Full paid onboarding and continuous training • Competitive salary, reviewed annually • Birthday presents from the company • Compensation for English and Greek language classes, partially paid by the Company after 3 months of service