Bare Metal Support Engineer

🕒 July 4, 2025

🏄 California, New Jersey, +2 more states – Remote

🏄 California – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $83k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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CoreWeave

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

💰 $100M Debt Financing on 2022-12

Artificial Intelligence • Cloud Computing • SaaS

CoreWeave is a cloud service provider that specializes in purpose-built infrastructure designed for AI workloads. Known as the AI Hyperscaler™, CoreWeave offers a range of products including GPU and CPU compute services, storage solutions, and networking services optimized for deep learning, AI model training, and rendering applications. With a robust cloud platform, CoreWeave simplifies complex infrastructure management, ensuring reliability, scalability, and high-performance computing suitable for leading AI labs and enterprises.

📋 Description

•CoreWeave powers the creation and delivery of the intelligence that drives innovation. •Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud. •Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary. •Develop a deep understanding of customer workloads and use cases to provide tailored technical support. •Coordinate remote troubleshooting and hardware interventions with Data Center Technicians. •Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles. •Participate in an on-call rotation to support production clusters and ensure operational reliability. •Collaborate with engineering teams to improve hardware reliability, software stability, and system performance. •Implement automation and scripting to streamline support workflows and reduce manual interventions. •Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware). •Provide feedback to internal teams on common support issues to drive continuous improvements. •Work with networking teams to troubleshoot connectivity issues affecting customer workloads. •Support supercomputing infrastructure running GPU workloads at scale. •Drive operational excellence by refining internal processes and support methodologies.

🎯 Requirements

•Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting. •Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment. •Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency. •Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments. •Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools. •Hands-on experience with firmware updates, BIOS configurations, and driver management. •Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers. •Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms. •Experience in scripting and automation (Python, Bash, Ansible, or similar).

🏖️ Benefits

•Medical, dental, and vision insurance - 100% paid for by CoreWeave •Company-paid Life Insurance •Voluntary supplemental life insurance •Short and long-term disability insurance •Flexible Spending Account •Health Savings Account •Tuition Reimbursement •Ability to Participate in Employee Stock Purchase Program (ESPP) •Mental Wellness Benefits through Spring Health •Family-Forming support provided by Carrot •Paid Parental Leave •Flexible, full-service childcare support with Kinside •401(k) with a generous employer match •Flexible PTO •Catered lunch each day in our office and data center locations •A casual work environment •A work culture focused on innovative disruption