Corsearch
Security • Artificial Intelligence • eCommerce
Corsearch is a global leader in brand protection and trademark infringement, empowering companies to safeguard their most valuable assets. With a focus on intellectual property, Corsearch helps protect brands against infringement, counterfeit, and digital threats through AI-powered data, deep analytics, and professional services. Trusted by over 5,000 customers worldwide, Corsearch enables brand owners to monitor and control the use and misuse of their brands in an increasingly complex digital environment. The company offers comprehensive online brand protection solutions, including anti-counterfeiting and antipiracy measures, supporting brands to market their assets, drive growth, and optimize brand presence against threats.
Customer Success Manager – Online Brand Protection
November 21
🗣️🇪🇸 Spanish Required
Corsearch
Security • Artificial Intelligence • eCommerce
Corsearch is a global leader in brand protection and trademark infringement, empowering companies to safeguard their most valuable assets. With a focus on intellectual property, Corsearch helps protect brands against infringement, counterfeit, and digital threats through AI-powered data, deep analytics, and professional services. Trusted by over 5,000 customers worldwide, Corsearch enables brand owners to monitor and control the use and misuse of their brands in an increasingly complex digital environment. The company offers comprehensive online brand protection solutions, including anti-counterfeiting and antipiracy measures, supporting brands to market their assets, drive growth, and optimize brand presence against threats.
📋 Description
• Primary ownership and accountability for the customer • Create, drive, and continuously improve the strategy for customer • Agree on KPI’s or other success measures with the customer • Actively monitor and report on progress for all customer programs • Provide regular performance feedback for all Client Manager/ Coordinators working in your team • Deal with customer communications and escalations in a timely manner to ensure quick resolution • Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements • Monitor health and own accountability for all customer • Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as required • Bring customers with common issues together to share best practice and common enforcement issues/ targets for action • Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection • Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed • Regular and open communication with team members working across your customers • Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, and other tools as they are created and introduced • Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity
🎯 Requirements
• Previous experience in Brand Protection or related role preferred • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations • Strong customer service skills • Fluent in Spanish • Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations • Must be able to identify problems, analyze data, and develop solutions to address them • Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting • Strong interpersonal skills • Ability to build and maintain strong relationships with clients and internal teams • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met • Motivated and results-driven individual who takes a high degree of responsibility in their work • Strong risk assessment and risk mitigation skills
🏖️ Benefits
• No specified benefits included
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