Customer Success Manager – Online Brand Protection

November 18

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Corsearch

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Security • Artificial Intelligence • eCommerce

Corsearch is a global leader in brand protection and trademark infringement, empowering companies to safeguard their most valuable assets. With a focus on intellectual property, Corsearch helps protect brands against infringement, counterfeit, and digital threats through AI-powered data, deep analytics, and professional services. Trusted by over 5,000 customers worldwide, Corsearch enables brand owners to monitor and control the use and misuse of their brands in an increasingly complex digital environment. The company offers comprehensive online brand protection solutions, including anti-counterfeiting and antipiracy measures, supporting brands to market their assets, drive growth, and optimize brand presence against threats.

1001 - 5000 employees

🔐 Security

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• Primary ownership and accountability for the customer. • Create, drive, and continuously improve the strategy for customer. • Agree on KPI’s or other success measures with the customer. • Actively monitor and report on progress for all customer programs. • Provide regular performance feedback for all Client Manager/ Coordinators working in your team • Deal with customer communications and escalations in a timely manner to ensure quick resolution. • Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements. • Monitor health and own accountability for all customer. • Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection.

🎯 Requirements

• Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position) • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations. • Strong customer service skills. • Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting • Strong interpersonal skills. • Ability to build and maintain strong relationships with clients and internal teams • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. • Strong risk assessment and risk mitigation skills

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours