Senior Operations Engineer

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September 18

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Cotiviti

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Healthcare Insurance • Fintech • Artificial Intelligence

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

5001 - 10000 employees

⚕️ Healthcare Insurance

💳 Fintech

🤖 Artificial Intelligence

📋 Description

• Manage end to end operations for Edifecs hosted or customer hosted application instances including deploying upgrades, making configuration changes, managing day to day submission operations, build custom tools and utilities, creating ad-hoc reports / queries as per requirement. • Provide L2, L3 level technical support to enterprise clients related to technical and operational aspects of the products. • Perform root cause analysis of the problem and implement long term solution. • Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions. • Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a permanent fix. • Develop, enhance and maintain custom monitoring and alerting systems to detect and resolve issues proactively. • Create and maintain deployment standards, ensuring consistency and accuracy in the release process and maintain code repository. • Continuously and proactively find opportunity to automate the current manual operation tasks to improve overall efficiency. • Provide workarounds or temporary fixes to the client to avoid processing disruption. • Proactive management of submission cycles, and reactive management of customer reported cases / issues. • Collect all necessary problem details from customers to be able to effectively see the problem to resolution. • Successfully reproduce customer issues in a controlled test environment. • Follow standard operational procedures for case management. • Deliver a consistent, responsive and satisfying customer experience with each contact. • Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics. • Enhance the knowledge base and generate reusable documentation by identifying recurring patterns during customer issue resolution and Share knowledge and expertise with team members to foster a collaborative and learning-oriented culture. • This job requires working in shifts and may need to provide weekend on-call support based on internal roster.

🎯 Requirements

• Tac/MCA in Computer Science. • Experience with Java • Experience with JMS • Experience with SQL Server/ Oracle • Experience with Web/Application Servers like Apache Tomcat/ IBM WAS • Experience with different platforms like Windows as well as Unix flavours • Experience in modifying and supporting code or scripting development • Proficient in resolving complex issues and adept in meeting deliverables deadlines • Excellent communication and interpersonal skills • Strong decision-making abilities and ability to work collaboratively in a team environment • Flexibility and adaptability in a fast-paced, constantly changing environment • Strong problem-solving and critical thinking skills • Willingness to work in shifts and provide weekend on-call support based on internal roster