Admissions Call Center Representative

🔥 12 hours ago

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Cotulla Education

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🛍️ eCommerce

Education • eCommerce • Healthcare

Cotulla Education is a dynamic ecosystem that empowers the future workforce by transforming ambition into action. It connects education and industry to provide best-in-class training and skills development, focusing on hands-on education that leads to lasting careers in various essential roles, including healthcare and skilled trades. Cotulla's mission is to build clear pathways to success for individuals and communities by preparing them for high-demand jobs.

📋 Description

• Handle a high volume of outbound and inbound calls daily using an automated dialer system • Connect with new prospective students and provide clear, concise program information • Transfer qualified prospects to campus admissions teams in real time • Schedule appointments when campus staff are unavailable • Follow a defined call flow and quality standards (no strict script, but structured expectations) • Accurately log call activity and outcomes in internal systems • Maintain a consistent pace of calls and productivity throughout the day • Collaborate with team members and leadership to meet performance goals

🎯 Requirements

• Strong phone presence and communication skills • Previous call center, dialer experience, or admissions experience • Ability to work in a high-volume, metrics-driven environment with a distraction free professional environment • Comfortable being on the phone for the majority of the workday • Strong organizational skills and attention to detail • Basic computer skills, including light Excel/data entry • Customer service or outbound calling experience (preferred) • Experience working toward daily/weekly performance metrics (preferred)

🏖️ Benefits

• 401(k) with company match • Comprehensive health, dental, and vision insurance • Life insurance options • Paid parental leave • Paid time off (PTO) • Tuition reimbursement • Employee Assistance Program (EAP)