Customer Success Manager

Job not on LinkedIn

🕒 May 20

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Council on Legal Education Opportunity (CLEO)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1968

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

The Council on Legal Education Opportunity (CLEO) is a national non-profit organization established in 1968 with the mission of increasing access to legal education for underrepresented student communities. As a 501(c)(3), CLEO is focused on preparing students to successfully enter law school and achieve success in the legal profession through various support programs. These include pre-law pipeline programs, LSAT preparation, academic support, and networking opportunities through its extensive alumni network. CLEO's overarching goal is to foster diversity, equity, and inclusion within the legal field, thus promoting social justice and equality in the profession.

📋 Description

• Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled. • Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. • Manage a customer base of 30+ customers including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews. • Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. • Understand our customers’ organizational structure and develop relationships with key business stakeholders. • Understand our customers’ business and link customer goals to compelling solutions to be delivered. • Proactively assist in problem resolution, both internally and externally. • Maintain accurate records, including detailed documentation of customer service actions and discussions. • Escalate issues appropriately to Services, Support, Product, etc. • Develop compelling recommendations with strong close rates for add-on business. • Invest in developing both yourself and others, and contribute to organizational efforts as required.

🎯 Requirements

• 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field • Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives • Proven ability to work in a fluid environment, with limited processes • Excellent communication and presentation skills directed at both business-oriented and technical audiences

🏖️ Benefits

• Great Healthcare + Dental + Vision • Flexible PTO • Culture of support, encouraging Life-Work balance • 401k match • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Representing a company with 4,000+ clients and a 99% retention rate • Accelerated title and salary growth potential • A fun and energetic work environment that makes you excited to go to work every day