Coursedog
Coursedog is the Integrated Academic Operations Platform. Empowering academic administrators to support on-time completions and operational excellence with integrated academic and event scheduling, course demand projections, curriculum management, and online catalog solutions through a single, bi-directional integration with your SIS.
51 - 200 employees
Director of Customer Success – Support
October 24
🇺🇸 United States – Remote
💵 $175k - $210k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
Coursedog
Coursedog is the Integrated Academic Operations Platform. Empowering academic administrators to support on-time completions and operational excellence with integrated academic and event scheduling, course demand projections, curriculum management, and online catalog solutions through a single, bi-directional integration with your SIS.
51 - 200 employees
📋 Description
• Lead and Develop a High-Performing Team • Drive Customer Adoption and Retention • Own the Customer Experience • Collaborate Cross-Functionally • Strategic Planning & Reporting
🎯 Requirements
• 5+ years of experience in customer success or support leadership, ideally in a SaaS environment. • Demonstrated ability to lead through change, ambiguity, and scale. • Proven track record of building and leading high-performing teams. • Experience working with higher education institutions (a plus!). • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Experience building and delivering customer journey and Customer Experience engagements
🏖️ Benefits
• Healthcare, Dental & Vision • Retirement Planning • Paid Time Off • Remote-First Since Inception • Equity • Paid Parental Leave
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