Manager, Implementation Services

October 24

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Coursedog

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Coursedog is the Integrated Academic Operations Platform. Empowering academic administrators to support on-time completions and operational excellence with integrated academic and event scheduling, course demand projections, curriculum management, and online catalog solutions through a single, bi-directional integration with your SIS.

51 - 200 employees

📋 Description

• Conduct 1x1s, performance evaluations, facilitate career growth and professional development of the project management team. • Collaborate internally with cross functional teams to improve processes, standardization, time to value, and the overall customer experience. • Focused on driving efficiency with AI and tooling to create a better customer experience, faster deployment, and improve time to value. • Work closely with Product, Engineering, Customer Success and User Education to resolve complex technical issues, provide recommendations on product feature development, strategize on organizational improvements, achieve organizational and company-wide goals, and drive customer adoption. • Continuously evaluate and proactively propose new ideas to improve the customer journey resulting in a positive CSAT for implementation, high product adoption, and long term retention. • Utilize PSA tool capacity planning models to appropriately staff projects and forecast team utilization and hiring needs. • Drive adherence to project plan maintenance resulting in strong quarterly and yearly forecasting of project launches to support company goal tracking and resourcing.

🎯 Requirements

• 3-5+ years customer facing project management experience in a SaaS organization • 1-2 years managing an implementation services team • Familiarity with PSA tools for managing projects, time tracking, capacity planning, and forecasting • Driven self-starter with ownership mentality and a proven record of multi-tasking • Ability to communicate user experience, UI, technical issues, and business and product requirements clearly and succinctly verbally and in writing • Excellent analytical, problem-solving, and communication skills, with a bias for action and a growth mindset • Thrives in a fast-paced environment with the flexibility to adapt to changing priorities and requirements

🏖️ Benefits

• Healthcare, Dental & Vision • 401(k) plan with a 4% employer match • Unlimited Paid Time Off policy • Mental health support and wellness perks • Paid Parental Leave for caregivers