Customer Success Manager – Commercial

🕒 April 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Covalent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🚀 Aerospace

💰 Seed Round on 2021-01

Manufacturing • Aerospace • Automotive

Covalent is a company that provides a comprehensive workforce operations platform designed primarily for manufacturing operations. Their solutions focus on optimizing workforce data management, enabling manufacturers to manage and optimize the flow of their workforce as they would other critical assets. Covalent offers a suite of tactical solutions including intelligent work allocation, capability management, and integration APIs. They help create a digital model of worker capabilities, capture real-time data from training and job executions, and equip frontline leaders with tools to augment manufacturing processes. Covalent's platform is particularly beneficial for highly regulated industries such as aerospace, defense, and automotive, enhancing workforce efficiency and compliance.

📋 Description

• - Own and grow a book of Commercial accounts end-to-end • - Monitor account health and usage metrics, taking proactive action • - Identify churn risks early and implement mitigation plans • - Conduct training and adoption sessions • - Partner with Sales, Implementation, and Product to solve customer problems • - Maintain accurate documentation, notes, and account visibility • - Identify and drive opportunities for upsell or expansion • - Accountable for renewal outcomes by maximizing customer value realization, engagement, and long term growth • - Serve as a trusted advisor for your Commercial clients

🎯 Requirements

• - 3+ years in a customer-facing role at a technology company • - Experience owning your own book of business, ideally in Commercial or startup environments • - Track record of solving problems independently and driving results • - Strong communication skills-clear, confident, and persuasive • - Highly organized with strong attention to detail • - Comfortable working with ambiguity and defining your own processes • - Self-starter who thrives in a fast-moving, scrappy environment • - Experience with tools like Zendesk, Jira, or analytics platforms • - Previous experience in SaaS • - Knowledge and work history within the manufacturing or industrial markets • - Given the industries we serve, this position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes a US Citizen, lawful permanent resident, refugee, or asylee.

🏖️ Benefits

• Why Covalent?At Covalent, you’ll join a company solving meaningful operational problems for manufacturers that build critical products: from aircraft engines to defense systems. • You’ll have real ownership, direct customer impact, and the opportunity to help shape how Customer Success scales in a growing company. This is a chance to work with a strong team, serve respected industrial brands, and build your career inside a category-defining software platform with significant growth ahead. • **Perks:** • - Becoming an early contributor to a growing customer organization in a high-growth startup • - Working with company leadership and a highly collaborative cross-functional team • - Opportunities for professional development and career growth • - Competitive base salary & benefits • - Fully remote work environment • - Home office stipend and Learning & Development program