Senior Full Stack Engineer – Support, Observability

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CoverGo | Insurtech

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💰 $15M Series A on 2022-05

SaaS • Insurance

CoverGo is a leading insurtech company that specializes in providing next-generation digital solutions for health, life, and property & casualty (P&C) insurance sectors. It offers a comprehensive, AI-powered, no-code platform that allows insurers to build and distribute insurance products quickly, manage policies and claims efficiently, and overcome the limitations of legacy systems. CoverGo serves a global clientele, including insurers, managing general agents (MGAs), and insurtechs, empowering them to achieve digital transformation and enhance customer experiences. With a strong focus on flexibility and scalability, CoverGo enables the deployment of its platform in various configurations, such as standalone, integrated with existing systems, or as a greenfield solution, ensuring insurers stay competitive in the fast-evolving market.

📋 Description

• Triage and troubleshoot support issues, when required escalate to project or product engineering teams. • Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems. • Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions. • Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary. • Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java). • Configure enterprise monitoring solutions. • Conduct thorough post-incident reviews to identify root causes and implement preventive measures. • Automate support needs, develop runbooks, improve and maintain support tools. • Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning. • Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling. • Participate in R&D / explorations / automation with AI. • Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution. • Participate in strategic discussions around customer lifecycle, retention, and satisfaction.

🎯 Requirements

• At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies. • Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js. • Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems. • Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures. • Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution. • Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams. • Fluent in English; additional language skills are a plus. • A customer-first mindset—empathetic, responsive, and solutions-driven. • A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. • Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

🏖️ Benefits

• Competitive remuneration package • Fully Remote • Annual Leave • Annual Performance Bonus • Stock Options after 6 months • Health Insurance • Remote Work Allowance • Company activities and events • Learning and development plan