Client Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Oversee day-to-day customer inquiries via chat, email and phone. • Take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions. • Regularly monitor listings to meet strict criteria for safety and title requirements. • Serve as account managers for active deals; assist with buyer payments, manage expectations and provide assistance with any next steps. • Learn how to process temporary registration in varying states.

🎯 Requirements

• High School Diploma/GED. • Generally, less than 2 years of experience. • Comfortable on phones, live chat, with a high aptitude for technology. • Operational Support experience, ideally in a tech driven environment. • Strong familiarity with G Suite, calendar, sheets, docs, drive, meets. • CRM experience. • Strong computer proficiency ideally with Mac O/S. • High familiarity with car brands / models a plus. • Great multi-tasker with strong follow through. • Conversational Spanish language abilities are a plus.

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. • Health care insurance (medical, dental, vision). • Retirement planning (401(k)). • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).