Technical Customer Care Specialist I – Dealertrack DMS

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🔥 1 minute ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. • Handle routine customer questions relating to product usage, as well as technical support issues. • Maintains expert-level knowledge of Dealertrack Solutions and Products. • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function. • Accurately logs all customer information in the CRM customer ticketing system. • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure. • Follow-up skills. • Ability to handle and respond to multiple open issues. • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely. • Ability to work required shifts both independently and within a team organization. • Facilitate communication from Support Team to other departments as needed to complete Cases.

🎯 Requirements

• Minimum- High School Diploma/GED • Generally, less than 2 years of experience • Ability to troubleshoot and document issues related to system performance and functionality. • Excellent communication skills (Verbal and Written) • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as a team to deliver on individual and business goals • Preferred- Displays strong dependability and reliability. • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. • CRM case logging/Salesforce experience • Experience with interaction distribution systems such as Genesys Pure Cloud. • Automotive industry knowledge.

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)