Cprime is a global consulting firm helping transforming businesses get in sync. We help visionary business leaders compose solutions, execute implementations, and perform against business goals. As a leading global Agile, product, and technology solutions provider, our industry-leading software and talent solutions work together in synergy to deliver transformations.

Cprime, Inc

Administrative Assistant

Support administrative tasks for learning experiences and client interactions in a dynamic environment.

• Assist Learning Managers in handling client needs, including but not limited to: uploading session rosters in Salesforce, generating reports (attendance, learning credits, program analysis, certifications, etc.) and collaboratively addressing other client-related requirements.
• Customize templates (PPT) for pre/post course calls and monthly/quarterly business reviews, ensuring all relevant information is accurately presented.
• Maintain accurate documentation and enrollments for Scaled Agile, Scrum Alliance, and IC Agile training programs. This includes tasks such as creating, editing, and/or canceling sessions, license procurement, uploading student rosters, and summarizing certification data on a weekly/as needed basis.
• Keep track of pre-purchased licenses and provide recommendations for when to purchase additional licenses (IC Agile).
• Order printed workbooks and other materials, as requested, for in-person and virtual sessions and document shipping information appropriately.
• Monitor lab environment costs and efficiencies, providing regular reports on findings.
• Obtain travel and expenses for in-person sessions and verify they are entered into Salesforce and Projector.
• Code all invoices and receipts for licensing/certification purchases, shipped training materials, applicable instructor travel, and lab costs in the appropriate system (Expensify, Excel, Google Sheets, Confluence).
• Evaluate post-course feedback, prioritizing the escalation of negative reviews while highlighting positive comments.
• Acquire proficiency in the Learning delivery process for both private and public sessions through learning and comprehension.
• Ensure prompt response to inquiries and requests by utilizing Slack and email communication channels.
• Create and maintain process documentation in Confluence.
• Format and export courseware in its final version for student materials in accordance with Cprime brand and copyright requirements, and update materials in Sharefile and Salesforce.
• Work in collaboration with the Finance Team to support invoicing in Projector and awareness for unique client needs, investigate and resolve client billing questions, and reconcile payments.
• Coordinate daily and weekly schedule updates and ensure timely notifications of session cancellations to the Learning Partners.
• Upload bulk orders from the Learning Partners.
• Adjust public sessions and course information in Salesforce as needed.

Learning Administrative Specialist

Solutions Engineer

Implement solutions and guide clients in utilizing Atlassian products for transformation.

• Install, configure, maintain, administer, and enhance Jira Core, Jira Software, Confluence, Jira Service Desk, and key 3rd party add-ons
• Help guide and maintain the organization of data in Jira and Confluence
• Work with customers to enable custom workflows, fields, screens, dashboards, and reports
• Create and manage complex components including project workflows, screen schemes, permission schemes, and notification schemes
• Advise on best practices configuration and recommendations to avoid common pitfalls and challenges
• Experience installing and configuring add-ons for Atlassian Products to provide enhanced capabilities
• Provide user-based training to groups and users on Jira and Confluence usage, administration, and operational user and maintenance of the system
• Provide support as required to client administrators and users to ensure the success of the implemented solution

Atlassian Delivery Solutions Architect

DevOps

Help businesses utilize Atlassian products with GitHub/GitLab configurations and migrations.

• Design, implement, and manage CI/CD pipelines using GitHub Actions or GitLab CI/CD.
• Configure and optimize GitHub or GitLab repositories.
• Plan and execute migrations of repositories, issues, and CI/CD pipelines.
• Collaborate with development and operations teams to ensure seamless integration and deployment processes.
• Provide technical guidance and consultation to clients on best practices for GitHub and GitLab usage.
• Lead and mentor a team of DevOps engineers, providing technical guidance and support.
• Manage project timelines, ensuring that milestones are met and deliverables are completed on schedule.
• Troubleshoot and resolve issues related to GitHub and GitLab configurations and pipelines.
• Stay up-to-date with the latest industry trends and technologies in DevOps, GitHub, and GitLab.

DevOps Consultant

Site Reliability Engineer

Support hosted cloud applications and accounts for managed services team's clients.

• Contribute to the success of our Managed Hosting and Atlassian Support teams by:
• Maintaining application availability, stability, and ability to scale.
• Implementing changes to applications and infrastructure as needed.
• Monitoring architecture through automation and custom solutions.
• Working directly with clients to facilitate requests, proactively address issues before they become critical, speak to best practices, and make recommendations.
• Working towards a set of team deliverables that ensure our clients are well supported in order to maintain customer satisfaction.
• Working within our practice to standardize best practices, create highly scalable processes, and document detailed specifications.
• Collaborating when needed with solution architects and other experts on design and implementation across various application and system architectures.

Product Manager

• Responsible for documenting clear business specifications and outcomes
• Ensure key stakeholder needs are addressed
• Participate in user research to empathize with user needs
• Ensure the near-term roadmap is executed (i.e., backlog prioritization) according to plan
• Report on the status of the short-term product roadmap
• Be engaged in all (time zone permitting) agile ceremonies such as sprint planning, retrospectives, and daily sprint standups
• Provide real-time feedback to development, addressing any issues mid-sprint
• Understand product features, strategy, competitive landscape, roadmap, pricing, and messaging

Junior Product Owner

• Technical Guidance and Solution Creation during all stages of the sales cycle
• Identifying and distilling customer pain points with Account Teams
• Communicating Cprime USP and Value add during RFPs and Proposals
• Creating pragmatic solutions for customer pain points
• Advising on Migrations, Implementations, and Optimization of the Atlassian Platform
• Collaborating with Sales Teams on blended service offerings
• Executing demonstrations, client presentations, and ad-hoc consulting

Atlassian Solution Engineer

Account Manager

• Coordinate with various partners to expand Cprime services footprint
• Identify, evaluate, onboard, and maintain strategic partnerships
• Design and execute partner programs geared around driving channel growth

Remote Jobs at Cprime, Inc

Cprime, Inc

Learning Administrative Specialist

Cprime, Inc

Atlassian Delivery Solutions Architect

Cprime, Inc

DevOps Consultant

Cprime, Inc

Site Reliability Engineer

Cprime, Inc

Junior Product Owner

Cprime, Inc

Atlassian Solution Engineer

Cprime, Inc

Channel Partner Manager

Cprime, Inc