Site Reliability Engineer

🔥 14 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Cracker Barrel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏨 Hospitality

👥 B2C

🍽️ Food & Beverage

💰 $300M Post-IPO Debt - Cracker Barrel on 2025-06

Hospitality • B2C • Food & Beverage

Cracker Barrel is a vibrant business grounded in a clear belief - the goodness of country hospitality. They are dedicated to serving not just meals, but also creating moments of appreciation and togetherness for their customers. With a focus on country-style hospitality, Cracker Barrel aims to foster a welcoming atmosphere where guests feel valued and connected.

📋 Description

• Design, implement, and maintain reliability practices that improve availability, performance, scalability, resiliency, and operational maturity across digital platforms and supporting services. • Monitor production systems using observability tools, dashboards, logs, metrics, traces, alerts, and synthetic monitoring to identify issues before they impact customers or associates. • Provide Tier-2 and Tier-3 production support for customer-facing and internal digital applications, including web, mobile, commerce, CMS, APIs, integrations, and cloud-hosted services. • Lead and participate in incident response, root-cause analysis, problem management, post-incident reviews, and follow-up actions that reduce recurrence and improve service reliability. • Develop automation, scripts, runbooks, self-healing processes, and operational tools that reduce manual effort, accelerate recovery, and improve consistency across environments. • Partner with development teams to improve CI/CD pipelines, deployment readiness, release validation, rollback procedures, feature monitoring, and environment stability. • Collaborate with infrastructure, cloud, security, architecture, QA, and vendor teams to ensure systems meet company standards for security, privacy, compliance, resiliency, and operational support. • Define and track service health indicators such as availability, latency, error rates, capacity, incident trends, deployment quality, and other reliability metrics. • Create and maintain technical documentation, operational support guides, escalation paths, production readiness checklists, and disaster recovery procedures. • Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Information Systems, Software Engineering, Information Technology, or a related discipline is preferred; equivalent experience or training may be considered. • 3–5+ years of experience in site reliability engineering, DevOps, cloud operations, production support, systems engineering, software engineering, or a related technology operations role. • Experience supporting high-availability web, mobile, commerce, API, integration, or cloud-hosted application environments. • Hands-on experience with monitoring, logging, alerting, incident management, root-cause analysis, CI/CD pipelines, Git-based workflows, and release support. • Experience with cloud platforms, containers, infrastructure automation, scripting, APIs, microservices, content management systems, or restaurant/retail technology environments preferred.

🏖️ Benefits

• Medical, Rx, Dental and Vision Benefits on Day 1 • Life Insurance and Disability Coverage • Paid Vacation/Employee Assistance Program • Business Resource Groups • Tuition Reimbursement • Professional Development • Onboarding, training, and development to help you thrive • Recognition programs and employee events that bring us together • 401k Plan with Company Matching Contributions at 90 days • Employee Stock Purchase Program • 35% Discount on Cracker Barrel Food and Retail items • Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!