CRAE GROUP
51 - 200 employees
Founded 2018
☁️ SaaS
💳 Fintech
🏢 Enterprise
SaaS • Fintech • Enterprise
CRAE GROUP is an enterprise technology and operations partner that builds, runs, and evolves a unified production platform for digital businesses. The company provides a single managed platform (APIs, business logic, data/CRM, payments orchestration, identity/KYC, analytics, workflows) and a 24/7 operations team that carries the pager, support, and incident response. CRAE Group positions itself as a replacement for patchwork stacks — routing and reconciling multiple PSPs (without being a payment processor), unifying customer records, providing live analytics and automation, and operating the backend infrastructure on tier‑1 components (AWS, Kubernetes, PostgreSQL, etc. ). It targets enterprise-scale operators including consumer platforms, fintech/payment businesses, SaaS, and marketplaces under long-term licensing and partnership models.
Customer Success Manager – Swedish Speaking
🔥 14 minutes ago
🗣️🇸🇪 Swedish Required
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CRAE GROUP
51 - 200 employees
Founded 2018
☁️ SaaS
💳 Fintech
🏢 Enterprise
SaaS • Fintech • Enterprise
CRAE GROUP is an enterprise technology and operations partner that builds, runs, and evolves a unified production platform for digital businesses. The company provides a single managed platform (APIs, business logic, data/CRM, payments orchestration, identity/KYC, analytics, workflows) and a 24/7 operations team that carries the pager, support, and incident response. CRAE Group positions itself as a replacement for patchwork stacks — routing and reconciling multiple PSPs (without being a payment processor), unifying customer records, providing live analytics and automation, and operating the backend infrastructure on tier‑1 components (AWS, Kubernetes, PostgreSQL, etc. ). It targets enterprise-scale operators including consumer platforms, fintech/payment businesses, SaaS, and marketplaces under long-term licensing and partnership models.
📋 Description
• Manage a portfolio of strategic customer accounts, including newly onboarded clients and customers with reduced platform engagement • Lead customer onboarding, establish success plans, and build trust through proactive and consistent communication • Re-engage inactive or underutilizing customers through structured outreach and tailored success strategies • Identify opportunities for account growth, upselling, and cross-selling additional products or services where appropriate • Understand customer business goals and align platform usage with desired outcomes • Monitor customer health metrics, usage trends, and engagement levels to proactively address risks and opportunities • Manage customer escalations professionally and effectively, ensuring timely resolution and a positive customer experience
🎯 Requirements
• At least 1 year of experience in Customer Success, Account Management, Client Services, Customer Retention, or a similar customer-facing role within a SaaS, technology, or software company • Fluent written and spoken Swedish and English (Native-level Swedish is considered a plus) • Any additional languages are considered a plus
🏖️ Benefits
• Full equipment is provided, including a laptop and phone • Clear growth path for high-performing team members
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