CRAE GROUP
51 - 200 employees
Founded 2018
☁️ SaaS
💳 Fintech
🏢 Enterprise
SaaS • Fintech • Enterprise
CRAE GROUP is an enterprise technology and operations partner that builds, runs, and evolves a unified production platform for digital businesses. The company provides a single managed platform (APIs, business logic, data/CRM, payments orchestration, identity/KYC, analytics, workflows) and a 24/7 operations team that carries the pager, support, and incident response. CRAE Group positions itself as a replacement for patchwork stacks — routing and reconciling multiple PSPs (without being a payment processor), unifying customer records, providing live analytics and automation, and operating the backend infrastructure on tier‑1 components (AWS, Kubernetes, PostgreSQL, etc. ). It targets enterprise-scale operators including consumer platforms, fintech/payment businesses, SaaS, and marketplaces under long-term licensing and partnership models.
Customer Support Agent
🕒 July 27
🇨🇾 Cyprus – Remote
💵 €1.4k - €2k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 6%
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CRAE GROUP
51 - 200 employees
Founded 2018
☁️ SaaS
💳 Fintech
🏢 Enterprise
SaaS • Fintech • Enterprise
CRAE GROUP is an enterprise technology and operations partner that builds, runs, and evolves a unified production platform for digital businesses. The company provides a single managed platform (APIs, business logic, data/CRM, payments orchestration, identity/KYC, analytics, workflows) and a 24/7 operations team that carries the pager, support, and incident response. CRAE Group positions itself as a replacement for patchwork stacks — routing and reconciling multiple PSPs (without being a payment processor), unifying customer records, providing live analytics and automation, and operating the backend infrastructure on tier‑1 components (AWS, Kubernetes, PostgreSQL, etc. ). It targets enterprise-scale operators including consumer platforms, fintech/payment businesses, SaaS, and marketplaces under long-term licensing and partnership models.
📋 Description
• Communication with customers through live chat and e-mails • Maintain prompt and empathetic attitude towards customers • Acknowledge and resolve customers’ issues and queries • Keeping up to date with products terms, offers and functions • Report and escalate advanced customer queries to the relevant departments • Perform first-step investigations on queries and issues
🎯 Requirements
• Proficiency in both written and verbal English • Strong communication abilities • Solid computer literacy and adept typing skills • 2+ years experience in online customer support is mandatory
🏖️ Benefits
• Performance-based monthly bonuses • Flexible remote work
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