Strategic Communications Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $60k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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Crash Champions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🛍️ eCommerce

🛒 Retail

💰 Private Equity Round on 2022-07

Automotive • eCommerce • Retail

Crash Champions is a national multi-shop operator specializing in collision repair services. The company offers a wide range of repair options including aluminum repair, hail damage repair, dent removal, auto glass repair, and painting services. With a commitment to quality and customer satisfaction, Crash Champions provides free estimates, a lifetime warranty on repairs, and a seamless customer experience. The company emphasizes a people-first culture and is dedicated to training the next generation of professionals in the collision repair industry.

📋 Description

• The Strategic Communications Specialist plays a key role in developing and managing multi-channel digital communications campaigns across the company. • This role is responsible for communicating effectively across a growing platform of digital channels and assisting in leading internal communications strategies that support multiple company initiatives. • That means working directly with corporate support department leaders to plan and run communications campaigns that reach our network of 650+ repair centers and corporate support functions. • Develop and distribute professional announcements, manage content on our corporate intranet, and build engaging campaigns that hit deadlines and move the needle on company goals. • Develop communication plans aligned to business initiatives, including target audiences, messaging strategy, timelines, and channel selection. • Support change management communications for new initiatives, rollouts, and organizational updates. • Partner with the Communications team and Advertising department to develop and launch campaigns that strengthen the Crash Champions brand for both internal and external audiences. • Help shape internal marketing campaigns that boost team member retention and engagement. • Collaborate with teams across the organization, including senior leadership, to move projects forward and respond to requests. • Consult with department leaders to clarify communication goals and recommend the most effective approach. • Write, edit, and proofread content to ensure clarity, tone consistency, brand alignment, and compliance with company standards. • Support urgent communications, time-sensitive announcements, and crisis communications as needed, ensuring accuracy and fast turnaround. • Ensure consistent messaging and brand voice across all communication channels. • Jump in on a variety of marketing and communications projects as needed.

🎯 Requirements

• Bachelor’s degree in marketing, communications, public relations, journalism, or related field preferred. • 3+ years of experience in corporate communications, internal communications, marketing, PR, or related field (preferred). • Exceptional writing, editing, and proofreading skills with strong attention to detail. • Experience developing multi-channel communication campaigns (email, intranet, social media, digital signage, video, etc.). • Strong project management skills, with the ability to manage multiple deadlines and competing priorities. • Experience supporting change management communications (organizational updates, rollouts, new programs, process changes). • Ability to communicate effectively with senior leaders and influence stakeholders across departments. • Experience using analytics/metrics to measure campaign performance and improve engagement (open rates, click rates, intranet engagement, etc.). • Proficiency in Microsoft Office (Word, PowerPoint, Outlook); strong PowerPoint skills preferred. • Experience working in a multi-location or field-based organization (preferred). • Overnight/air travel required, up to 25%.

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Group Life Insurance • Disability Insurance • 401k Retirement Plan with match • Referral Bonus (“Cash From Crash”) • 5 Paid Holidays