Enterprise Customer Success Manager - US & Canada

July 16

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Creatio

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B2B • SaaS • Artificial Intelligence

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

501 - 1000 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2024-06

📋 Description

• managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; • collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution; • developing and maintaining trusted relationships with key partners and their customers; • driving customer retention and renewals by building strong relationships; • collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

🎯 Requirements

• 3+ years of experience working with global Enterprise segment customers; • English language — Advanced; • experience in implementing/customizing corporate software; • excellent communication and presentation skills; • experience with CRM / ERP / Core systems; • experience in problem-solving, working with customer objections; • experience in conducting trainings and presentations; • understanding business needs with further translation into the requirements.

🏖️ Benefits

• caring for your health:Creatio offers several options for medical insurance together with our medical partner; • paid leave options for life-qualifying events, sicknesses, etc; • nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.