Dutch Technical Support Specialist

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Provide expert-level support for enterprise installations, including configuration and troubleshooting of proprietary hardware, peripherals, software, audio/visual systems, interactive displays, and integrated communication solutions • Perform firmware upgrades, advanced diagnostics, and manage support requests from initial contact through resolution, including returns and replacements • Monitor support queues • Deliver multilingual assistance across voice, email, chat, and social channels according to SLAs • Resolve complex issues through remote sessions using tools such as screen sharing and log analysis • Document and escalate cases through internal systems • Collaborate with senior engineering and support teams on high-priority incidents

🎯 Requirements

• 2+ years of experience in Hardware/Software Technical Support (Service Field/BPO) • Advanced C2 English proficiency (written and spoken) • Dutch language skills • Ability to independently manage tasks with minimal guidance • Strong interpersonal skills • Excellent problem-solving capabilities • Attention to detail • Strong commitment to quality • Comfortable working with web technologies, computers, and smartphones • Skilled in managing customer interactions through email, chat, and outbound calls • Responsible for maintaining accurate case documentation • Ensuring support requests are properly tracked • Escalating technical inquiries through appropriate channels

🏖️ Benefits

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Hybrid working arrangements • Competitive base salary • Generous paid time off • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Access to free posture-based fitness workouts from home • Training and professional development opportunities