Crescendo
1001 - 5000 employees
Founded 2024
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 $50M Series C - Crescendo on 2024-10
Artificial Intelligence • SaaS • B2B
Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.
GIS Analyst
Job not on LinkedIn
🔥 5 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Crescendo
1001 - 5000 employees
Founded 2024
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 $50M Series C - Crescendo on 2024-10
Artificial Intelligence • SaaS • B2B
Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.
📋 Description
• Use your drone flight and GIS knowledge to help our customers resolve any issues • Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk • Look for ways to improve processes and tools to help us scale our global support team • Continue growing and refining our knowledge base by contributing to both internal and external documentation • Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships • Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements
🎯 Requirements
• Fluency in English and Portuguese (written and spoken) • A bachelor’s degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field • Strong problem-solving and troubleshooting skills • Excellent time management and prioritization skills • A customer-first mindset with deep empathy • Clear and effective written and verbal communication skills • Curiosity and a continuous learning mindset
🏖️ Benefits
• Remote working arrangement • Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Competitive base salary • Generous paid time off • Comprehensive benefits package including medical, dental, and vision options • Training opportunities provided by Crescendo and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
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