Product Manager, Agentic Billing

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Crescendo Billing Dashboard: Identify principle value-drivers to render on the Crescendo billing dashboard. • Present AI-generated insights advising Crescendo customers on how to optimize CX value creation. • Deliver a billing dashboard within the Crescendo technology platform, supported by Crescendo engineering and design. • Translate Crescendo sales and packaging model into instructions (prompts) for AI to generate code and produce bills. • Access historical invoices and forecast future invoices to offer pricing transparency for Crescendo customers. • Offer scenario modeling to support CX adjustments. • Connect to Crescendo technology for principle billing metrics, internal contract database for sales contracts, internal CRM for customer profile data, invoicing service (Stripe). • Prototype a billing dashboard, produce integrations to internal systems (via APIs and Agentic coding tools), collaborate with Crescendo Engineering on production of secure and scalable implementation within the Crescendo technology platform.

🎯 Requirements

• 3–8 years experience across product, engineering, or applied AI workflows • Familiar with enterprise sales contracts and enterprise software pricing/packaging • Comfortable with financial modeling • Enthusiasm for building agents, automations, or internal tools using agentic coding tools • Technical Capabilities: Writing code with AI developer tools (Codex or Claude), building lightweight services, scripts, or assistants, working directly with structured datasets, translating operational logic into executable workflows, partnering closely with data science on forecasting systems. • Bonus: Experience with CRM or CCaaS systems, Finance or Billing software.

🏖️ Benefits

• Earn competitive pay while building a career with endless opportunities. • Enjoy remote work with the focus and flexibility to do your best work. • Grow in an environment that rewards ambition and sharp execution. • Thrive in a team environment where collaboration is the foundation of your success. • Be part of a people-first, values-driven organization. • Work with innovative global partners and diverse teams.