AI Deployment Manager

🕒 January 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Lead end-to-end AI deployments, from kickoff to successful launch • Own project planning, timelines, execution, and delivery across customer implementations • Act as a trusted partner to customers, helping translate business goals into successful AI deployments • Deploy and operationalize AI models across Cresta’s platform in partnership with internal teams • Drive value realization, ensuring deployments deliver measurable results — not just go-live dates • Guide customers confidently through every phase of deployment, keeping momentum high and stakeholders aligned • Collaborate closely with Solutions Engineering, Product, Customer Success, and Engineering teams • Anticipate risks, solve problems, and keep complex initiatives moving forward

🎯 Requirements

• Experience leading technical or AI-driven SaaS implementations • Strong project management skills paired with a consultative mindset • Comfort working with technical concepts, data, and analytics • Ability to translate complex technology into clear, actionable plans • A customer-first mentality with a bias toward execution and outcomes • Thrive in fast-paced, high-growth environments

🏖️ Benefits

• Competitive, location-based pay • Comprehensive benefits package