AI Success Manager

🕒 May 22

🇺🇸 United States – Remote

💵 $160k - $215k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. • Drive adoption, usage, and value realization and define success frameworks. • Use Cresta’s products to drive value and change, and consult/execute on process change management. • Operate as a hybrid of strategy consultant, AI product expert, and account owner.

🎯 Requirements

• Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement) • Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions • Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way • Connects technical capabilities to real business outcomes, not just feature usage • Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer • Has strong executive communication skills and can influence stakeholders across levels • Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years • Is willing to travel (~25%) and work across time zones

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees