AI Value Partner, Customer Analytics

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🕒 June 3

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🤖 Artificial Intelligence

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets • Translate ambiguous business questions into structured analytical problems • Analyze how workflow, behavior, and product usage changes translate into business value • Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact • Establish baselines, metrics, and measurement plans for pilots • Ensure results are statistically rigorous and easy for non-technical stakeholders to understand • Build reusable templates and frameworks for consistent experimentation • Work directly with customer to guide them towards our ideal experiment setup • Build and maintain dashboards tracking customer ROI • Develop Python and SQL tools to improve repeatability, accuracy, and scalability • Create standardized reporting packages for pilots, QBRs, and renewals • Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP) • Maintain reusable modeling pipelines for value insights and roadmap analysis • Partner with Engineering when guidance or productionization support is needed • Translate analyses into clear business and financial narratives • Support CSMs with data and insights for strategic QBRs • Partner with Product and Engineering on metrics, data availability, and analytics enhancements

🎯 Requirements

• 1–3 years of experience in a data-focused role or relevant academic experience • Strong proficiency in SQL and experience working with large datasets • Proficiency in Python (Pandas, NumPy, scikit-learn) • Solid understanding of statistics, hypothesis testing, and experimental design • Experience building dashboards in tools such as Hex, Looker, Tableau, or similar • Strong communication skills with non-technical stakeholders • Comfort working in a fast-paced, cross-functional environment

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Flexible vacation time to promote a healthy work-life blend • Paid parental leave to support you and your family • Monthly Gym & Phone allowance • Work from home office stipend to help you succeed in a remote environment • Lunches and dinners included for in-office employees via Grubhub