Associate Conversational AI Designer

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October 29

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Cresta

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SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers. • Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite. • Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between. • Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed. • Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards. • Design and develop virtual agent solutions using Google's Dialogflow CX.

🎯 Requirements

• Strong communication skills (verbal and written) • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills • General knowledge of Conversational AI and natural language processing models • Background in Linguistics preferred • Experience working with Python is a plus • Experience working with Dialogflow CX or another bot design platform is a plus

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: Flexible