Conversational Design, Demo Engineer

🕒 March 27

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Collaborate closely with Solution Engineers and Demo Engineering to design and deliver high-impact, AI-driven demos. • Conduct in-depth Conversation Assessments and data analyses to uncover opportunity areas. • Develop and generate high-quality synthetic conversations and AI model behaviors. • Design dashboards that tell a compelling business story. • Lead the design of QA automation frameworks that maximize projection and coverage. • Strategize and design scalable demo accounts that can be provisioned as sandbox environments.

🎯 Requirements

• Deep understanding of contact center operations, performance metrics, and workflows across industries such as financial services, insurance, retail, and telecommunications. • Strong perspective on evolving contact center technologies and the tools agents use daily. • Minimum 3+ years of experience in conversational design, including building bots, virtual agents, AI-driven workflows, or conversation analytics solutions. • Knowledge of industry-specific challenges and structural changes impacting contact center verticals today. • Fluency in a second language is a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Equity and comprehensive benefits package