Cresta
SaaS • Artificial Intelligence • Enterprise
Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.
Customer Engineer
August 13
Cresta
SaaS • Artificial Intelligence • Enterprise
Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.
📋 Description
• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center, combining AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • As a Customer Engineer, you’ll act as a Solution Architect, serving as the technical authority on how Cresta integrates with platforms like AWS Connect, Genesys, and Five9. • You’ll help design, build, and deliver our cutting-edge solutions for enterprise contact centers, ensuring customers achieve meaningful results through real-time coaching and agent efficiency tools. • You’ll work across multiple customer projects, manage deadlines independently, and participate in sales calls to remove technical barriers. • This role calls for a full-stack developer with a strong customer focus and the ability to connect technical execution to business value.
🎯 Requirements
• Blend of sales enthusiasm, technical confidence, and precise execution. • Experience with Contact Center/Customer Experience platforms (AWS Connect, Genesys, Five9, etc.). • Proficiency with APIs, SDKs, AWS, Git, and hands-on coding in Go, Python, and JavaScript. • Ability to think big but deliver simple, impactful solutions. • Strong organizational skills to manage complex projects with multiple stakeholders. • Consultative approach to problem-solving and ability to build strong relationships with technical stakeholders.
🏖️ Benefits
• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees
Apply Now