Forward Deployed Product Manager, AI Agent

🕒 April 2

🇺🇸 United States – Remote

💵 $170k - $280k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll… • Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization • Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI • Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively. • Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform • Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform • Improve our playbooks for agent development and customer deployment

🎯 Requirements

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products • Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care. • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally • Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) • Comfortable working with ambiguity and learning quickly in a dynamic startup environment • Passion for AI, automation, and shaping the future of customer experience.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees